Shipping & Returns

We ship worldwide. We strive to ensure that your orders are delivered promptly and safely, therefore all orders are shipped using UPS.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You’ll see all available shipping options and exact costs clearly displayed before completing your purchase.

We offer free shipping on orders over 500 EUR / 500 CHF / 500 GBP for customers in the EU, Switzerland, Liechtenstein, and the United Kingdom. Due to higher carrier costs, free shipping does not apply to Malta or remote regions such as the Azores and Madeira (Portugal). For Canada, free shipping applies to orders over $1,600 CAD. For United States, free shipping applies to orders over $1,000 USD.

Please note that heavy (above 20 kg) or large (above 100,000 m³) orders may require a custom shipping quote. If no shipping options appear at checkout, this means your order exceeds standard shipping limits. In this case, we kindly ask you to contact us via info@maisonamaranth.com so we can arrange the best possible shipping solution for you.

We typically prepare and ship your order within 1-3 business days of receipt of the order from France. Once in transit, delivery to your destination generally takes an additional 3–7 business days (excluding weekends and holidays).

These are all the countries we deliver to:

Andorra, Argentina, Australia, Austria, Barbados, Belgium, Brunei, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City, and Vietnam.

If you don’t see your country on this list, you can always contact us at info@maisonamaranth.com to figure out a way to get the pieces to you.

Note: A valid mobile phone number and e-mail address is mandatory for all international orders. Our carriers require this to coordinate delivery and, in many regions, to finalize the exact delivery location.

We offer free shipping on orders over 500 EUR / 500 CHF / 500 GBP for customers in the EU, Switzerland, Liechtenstein, and the United Kingdom. Due to higher carrier costs, free shipping does not apply to Malta or remote regions such as the Azores and Madeira (Portugal). For Canada, free shipping applies to orders over $1,600 CAD. For United States, free shipping applies orders over $1,000 USD.

If you’re unable to complete checkout, please first double-check that your shipping address is entered correctly, including postal code, country, and any apartment or unit numbers.

In some cases, checkout may also be unavailable if your order exceeds standard shipping limits due to the total weight of multiple items (over 20 kg) or the size (over 100,000 m³) or weight of an individual item. Large or heavy orders may require shipping in separate packages or a custom shipping arrangement.

For U.S. customers, there is a maximum order value of $2,500 USD per shipment. Orders exceeding this amount are classified by U.S. Customs as a Formal Entry, which requires additional paperwork, a bond, and potentially higher processing fees. To keep your delivery seamless and fast, we limit individual orders to stay below this threshold.

If this happens, please don’t hesitate to contact us via info@maisonamaranth, we’ll be happy to review your order and provide a personalized shipping solution.

We do not accept returns. All orders are final. You can always contact us with any questions at info@maisonamaranth.com.

It is the responsibility of the buyer to inspect their pieces upon receipt to notice any damage incurred during transit. We are not responsible for any damages incurred after items leave our warehouse. Nevertheless, please document any signs of transit damage and contact us immediately at info@maisonamaranth.com so that we may file claims with the responsible carrier.

Our products are shipped from France, and international buyers (outside of the EU) are responsible for any taxes, customs fees and duties in their respective countries. These taxes and duties are not included in your order's total price and must be paid directly to the carrier or the relevant authorities in your country. In the event that a package is refused, unclaimed, or returned for any reason, the customer remains responsible for all associated costs. This includes original shipping, any customs charges, and the return freight—which often costs twice the original shipping price. If these accumulated expenses exceed the total order value, no refund will be issued. The shipping company will reach out to you directly to collect the necessary information and the fees.

Since your package ships from France (DDU), UPS will collect U.S. Customs duties (approx. 10% to 20%) and mandatory courier processing fees (approx. $65 to $100) before delivery. Refusal to pay these fees will result in the package being abandoned or returned to us at your expense.

Customs duty refers to the tax imposed on goods when they are transported across international borders. In simple terms, it is the tax that is levied on import and export of goods. The government uses this duty to raise its revenues, safeguard domestic industries, and regulate movement of goods. Be sure to check your country's customs regulations or speak with a local shipping provider, as we are unable to estimate customs fees. These are applied at the point of entry. It is also specified in our terms and conditions that we do not cover customs fees.